Frequently Asked Questions
Everything you need to know about the ORB™ shopping experience.
How long does shipping take for ORB™ orders?
Standard domestic shipping typically takes 3-5 business days. International orders may take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are ORB™ products ethically manufactured?
Sustainability and ethics are core to ORB™. We partner exclusively with factories that adhere to fair labor practices and utilize eco-friendly materials whenever possible.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.